CSS is a super high-energy and self-reflective workshop that provides skills and frameworks to conversationally uncover what is driving the decisions of another person … and then … how to then use that information to prepare and present compelling and customised solutions or presentations.
Through specifically tailored case studies and carefully constructed reflective exercises, participants come face-to-face with their conversational habits and analyse what is working and not working. We dissect the conversational process and pinpoint how to effectively capture and maintain another person’s attention, build rapport, challenge thinking and truly customise solutions.
CSS is a practical and personal exploration of the skills and competencies that sit at the heart of effective sales, coaching, development, and performance management conversations.